Shipping Method: Most packages are shipped via UPS, Very small or lightweight packages *may* be shipped via U.S. Mail if it proves more economical.
Ship From: All packages will be shipped direct from one of our fulfillment centers, so parcels may be shipped from Florida, Missouri, and/or California as required.
Delays in Shipping: From time to time, there may be weather or environmental factors that will delay or prevent package carriers from making timely deliveries. Packages that are shipped from our fulfillment centers in affected regions may be delayed while there may be severe weather or other environmental, political or natural events that may affect transportation routes.
Address Corrections: Occasionally, we will be billed for an address correction. UPS charges $5.00 (or $10.00 for express packages) if the address given by you is not exactly correct. This amount will be billed to you as needed. Please make sure you give the correct shipping address!
Damaged In Transit: Save all packaging and file a claim with the carrier. We are not responsible for items damaged in transit. Carrier's Insurance will cover Transit Damage.
Order Cancellations: MUST be made within 24 hours of the order. Cancellations made after the order has shipped will not be honored.
Refused Shipments: Freight out and Return Freight will be deducted from any refund, in addition to a 15% re-stocking fee.
Returns: If you are not satisfied with any product you purchased, You must contact us within 10 days of receiving your order, for an RMA Number (Return Merchandise Authorization) You will need to return the item in original packaging, in NEW condition (Unopened, Still sealed in package) with a brief letter of explanation, Freight prepaid. Returns for Refund will be charged a 15% re-stocking fee, Returns for Exchange will be charged a $10 exchange fee. Returns due to Incorrect Merchandise, or Damaged goods, will not be charged any fees, and customer's freight cost will be refunded for the original freight cost, or customer's freight invoice, whichever is less, at our discretion.
Backorders: From time to time, we may be out of stock of an item, and Items will be backordered. If we must place an item on Backorder, You will be notified, and you will have the option to cancel the backorder. Items that can not be shipped within 20 days will be refunded, and the backorder will be automatically cancelled.
